Privacy Policy

PRIVACY POLICY (Creative Tier Services)

(Version 1.0 — Last Updated: [Insert Date])

CoAxiom Services, LLC (“CoAxiom,” “we,” “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard data associated with Creative Tier purchases.

1. Information We Collect

We may collect:

A. Personal Information

Name

Email

Billing details (processed securely via Stripe)

Project preferences

B. Manuscript Inputs

Your descriptions, story concepts, characters, plots, or nonfiction material

Uploaded text files or notes

C. Technical Data

IP address

Browser type

Website interaction data (analytics)

2. How We Use Your Information

We use your information to:

Create the manuscript or Deliverables you requested

Communicate with you about project status

Process payments

Improve our services

Maintain internal quality control

We do not sell your data to third parties.

3. Use of AI Systems

Your manuscript inputs may be processed by secure, licensed AI models for drafting and editing purposes.

We take reasonable steps to prevent sensitive personal information from being included in prompts, and we do not submit identifying information beyond what is necessary for project completion.

4. Data Sharing

We share data only with:

Payment processors (e.g., Stripe)

Cloud providers (e.g., Azure)

Internal team members working on your project

All third parties operate under strict confidentiality and cannot use your data for other purposes. We do not share manuscript content publicly without your express permission.

5. Data Storage and Security

Manuscript data and personal information are stored using secure cloud infrastructure (Azure).

Access is limited to authorized personnel.

While no system is completely secure, we follow industry best practices to protect your data.

6. Your Rights

You may request:

A copy of your stored personal information

Corrections to inaccurate data

Deletion of your personal data after project completion (except where legally required to retain records)

Requests may be sent to: info@coaxiomservices.com

7. Data Retention

We retain manuscript drafts and project files for up to 12 months after delivery unless you request earlier deletion. Order records (e.g., payment confirmations) may be retained longer for tax and accounting purposes.

8. Children’s Privacy

Our services are not intended for individuals under 18.

We do not knowingly collect data from minors.

9. Updates to This Policy

We may update this Privacy Policy periodically.

The “Last Updated” date will reflect changes.

10. Contact Information For privacy-related questions, contact:

info@coaxiomservices.com